Frequently Asked Questions
Everything you need to know about your Neocutis skincare journey.
Are Neocutis products suitable for all skin types?
Yes, Neocutis products are formulated to be safe and effective for all skin types. However, we recommend consulting with a skincare professional to determine the best regimen for your specific concerns.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout if you need your products sooner.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you experience an adverse reaction, please contact our support team immediately for assistance.
Are Neocutis products tested on animals?
Neocutis is committed to ethical practices and does not conduct animal testing on any of our skincare formulations.
How should I store my skincare products?
To maintain the potency of our medical-grade ingredients, store your products in a cool, dry place away from direct sunlight and extreme temperatures.
Do you offer international shipping?
Currently, we only ship to addresses within the United States. We are working on expanding our reach to international customers in the near future.