Returns & Exchanges

At Neocutis Store, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, we offer a 30-day return policy for products in their original, unopened condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer care team within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the unused items in their original packaging and clearly write the provided RMA number on the outside of the box.

• 3.
  Ship the Items

  Send your return to our processing center using a trackable shipping method to ensure your package arrives safely.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed to the original payment method within 5-7 business days.